The information provided on this page relates to Startline eSign Platform provided in conjunction with our partner, OneSpan Sign. This platform has been in use from 13th May 2024.
A. Startline eSign offers a paperless and electronic process that allows you to sign your Agreement online. The solution offers a streamlined agreement completion process which utilises biometrics checks to prevent errors or delays and with improved fraud prevention. All Agreement information (including important Pre-Contract Information) is presented onscreen for ease of reading and acknowledgement. The method of signing does not alter the terms of the Agreement in any way.
A. We provide the facility for you to sign your Agreement electronically as an alternative to the historical paper-based methods as it is more efficient, convenient and practical.
A. Yes. Signing your Agreement takes place over a secure connection. Once the document has been signed by both parties, it is protected using a tamper-seal which ensures that it cannot be altered.
A. Yes. This process has been approved by the leading e-signature specialist law firms in the UK and as such, is legally enforceable in a court of law. Furthermore, this process conforms to the 1974 Consumer Credit Act and EU e-signature legislation.
A. We have prepared a PDF (scanned image) of your Agreement and supporting documents with the details provided during the finance application process. Using Startline eSign (supported by our provider OneSpan) you need only do the following to sign your Agreement.
A. You will need the following:
Please note, the email address used in the eSign journey will be the address where your executed documents will be sent at the end of the application process. We do not recommend using a shared email address.
A. Unfortunately you cannot use Startline eSign without a UK (GB), UK (NI) or EU driving licence. Please speak to the sales representative at your motor dealer or online broker to revert to signing a paper version of your Agreement where applicable.
A. Yes. Once you complete the signing process, you can review and/or download copies of all the documents you reviewed and signed, including the Pre-Contract Information.
After your agreement has been executed by Startline, a copy of the contract will be sent to the email address that you verified at the beginning of the signing process.
A. After you have completed the electronic signatures and provided any required supporting documentation, the Agreement will be processed and countersigned by Startline. At this point the Agreement is executed.
We will email you a copy of all Agreement documentation once executed by Startline. This will be emailed to the address that you verified at the beginning of the signing process.
A copy can also be requested from Startline by contacting our Customer Support Team on 0141 406 6622.
A. For customer convenience and to maximise fraud prevention, Startline’s preference is for all customers to complete their signing using the eSign platform. However, if you are unable to complete this journey, you can speak to the sales representative at your motor dealer or online broker to revert to signing a paper version of your Agreement where applicable.
A. Your Agreement gives you details of your rights. Please refer to the section "Withdrawal". Please note that whilst you may be able to withdraw from the Agreement, any arrangement to withdraw from the purchase of the vehicle will be between you and the vehicle supplier.
A. OneSpan are a partner and system provider who specialise in global eSignature solutions.
A. In order to carry out the eSign process Startline and OneSpan will collect and process your personal data in accordance with their policies. OneSpan will collect your biometric personal data and identification data during the ID and verification process. This consists of your ID documents and photos or images of yourself. OneSpan will then share the personal data collected by them with Startline in order for Startline to verify your identity and keep a record of your identity for the purposes of entering into the Agreement and as detailed in Startline's Fair Processing Notice.
Startline’s Fair Processing Notice can be reviewed here and OneSpan’s Privacy Policies can be reviewed below:
- OneSpan’s Privacy Policy for ID&V checks can be found here
- OneSpan’s General Privacy Policy can be found here
A. Yes. As the site is maintained and provided by OneSpan, it is OneSpan cookies that are included in the process. Two different sets of cookies are used throughout the eSign process and the policy for each can be found as follows
- OneSpan’s Cookie Policy for ID&V checks can be found here
- OneSpan’s Cookie Policy for eSignature can be found here
Further information relating to Startline’s Cookie Policy can also be found here for awareness.