Legal Relay Administrator

  Closing date: 31-05-2024
  Location: Glasgow

Do you have previous experience in an administrative role? Do you have a background in financial services or motor finance?  

Are you looking to make a career move that would see you join a solutions-focused, fast-paced environment where there is plenty of progression and development?

You’re comfortable handling customer information and queries sensitively and efficiently to ensure the best outcomes all round. You have excellent communication skills and strong attention to detail.

You keep up to date with regulatory compliance rulings and are keen to deliver a high standard of customer service.

What does the day to day look like?

  • Ensuring all Claims Management Company complaints are logged and managed in line with Startline procedures and standards.
  • Proactively and efficiently managing the team shared inboxes to ensure all queries and complaints are logged or directed correctly and according to FCA guidelines
  • Providing internal & external customers with a professional and efficient service whilst demonstrating the Startline values to help maintain and strengthen relationships across the organisation.
  • Contacting third parties/customers for further information where required via email and telephone.

What shifts would I be working?

  • This role will require you to work 35 hours per week. The office is open Monday to Friday (8am – 8pm); Saturday and Sunday (9am – 6pm).

Anything else I should know?

As well as all of the other benefits, you’ll get:

  • 15% OTE discretionary annual bonus
  • A total of 15% paid into your personal pension plan – 10% paid by us and 5% being your contribution
  • Private medical insurance for you, your partner and your dependent children
  • Wellbeing support, including access to a meditation app, a personal wellbeing coach and a Bike2Work scheme
  • 33 days annual leave, your birthday as a day off and the opportunity to buy up to 5 extra days holiday
  • Recognition awards and a social team who organise great get-togethers and fundraisers

To make an application please use the below form including a cover letter and your CV.

Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks.

Application form

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